The next generation of connected smart devices such as TV’s, audio/video streaming media, HVAC thermostats, security cameras, smart phones, and even household appliances are here and they all have one thing in common – they need a fast internet connection and a strong network infrastructure to perform up to their full potential.
More and more, consumers are finding that their old home networks are just not adequate any longer for the new wave of network enabled devices due to the increased network traffic being generated by these devices as they communicate with each other.
While service providers such as Comcast and AT&T are constantly upgrading their networks in order to provide faster and faster internet connections, many consumers are still unable to take advantage of the faster speeds being made available due to home networks with antiquated wiring and outdated routers / switches.
Many homes are over-dependent on Wi-Fi networks because of the convenience of being wireless. What they don’t realize is that with wireless convenience comes a price – Wi-Fi is a good deal slower than a hard wired connection.
While Wi-Fi is typically fine for surfing the internet or transferring small files from one computers to the next, and it is an absolute necessity for iPhones and iPads – it shows it’s true colors when you try to do things like transfer large files over 1 GB or stream a movie over Netflix or play an online game on your Playstation.
Services like Netflix and Hulu Plus are becoming the preferred choice for watching movies and TV shows, but a lot of Wi-Fi connections can choke down streaming HD content. Not only will your picture be less than stellar, but movies can take a while to buffer before they become watchable depending on how far you are from the router, how much interference you have, and so on. A straight wired connection will usually get you crystal clear HD and quick streaming. Downloading a movie, can seem like an eternity over wireless, which isn’t fun when you want to watch a movie right now.
Earlier this week, my app for viewing CCTV cameras at my home and office cleared out all my cameras. Painstakingly, the process of re-entering all the data to recall these devices began. It was not until yesterday that I realized the error was not in the user – but the application itself! While attempting technical support for a new camera not in the app’s database, I receive the following response email from Eggman Technologies (the developers of LiveCam Pro):
We are out of office until Monday April 14 at 9am EST. Please use the following resources to assist you while we’re gone:
Live Cams Pro has been temporarily removed from iTunes due to a data loss issue. We are aware of the problem and will restore the app for sale after April 14th. Users who update from v3.9 to v 3.9.1 may lose their favorites and private camera data. If you can, please prevent your iOS device from auto-updating and do not download v3.9.1. If you have already upgraded and the data is gone, you will need to restore a device backup from iTunes or enter the data again.
myLiveCams Free/Pro 1.3.3 is the current Android release on Google Play and Amazon
Eggman Technologies Inc.
Many of our friend, family, and customers use this app. We thought you all should be aware that the developers are in the process of addressing this issue.
Watching the next evolution of electronics is fascinating! Wearable electronics was just the tip of a huge iceberg in which the flexible (and miniature) electronics will take on form factors never imagined five years ago. NUI (natural user interfaces) in how we as humans interact with electronics will never be the same. I have heard it said about the law of accelerating returns, Moore’s law, and a few others that technology and software services are developing faster than most people can absorb them.
Be that as it may, our adoption of these devices is staggering. Achieving an adoption rate of 10% took 30 years for electricity – 25 years for telephones – and less than five years for tablet devices.
We started right before Thanksgiving. Time to “change it up” a little bit – the showroom that is. Our target date was Valentine’s Day. It appears that we are on target. Come see some of the new enhancements we have made!
Day One of the Consumer Electronics Show in Las Vegas is wrapping up. Big “curved” high-definition TVs are everywhere. Technology and the health industry are collaborating with SmartPhones to keep and “eye” on your health. The automobile industry is embracing technology with brute force. And accessories for those SmartPhones are everywhere! Stay tuned…
Our eLifespaces family hopes your Christmas and Holiday Season was very merry and that you will have a great New Year.
As 2013 comes to a close, please keep us in mind for any projects you may have planned in 2014.
We take this opportunity to wish you and yours a very happy, safe, and joyful Christmas and Chanukah season.
As a valuable customer, we thank you for your commitment to eLifespaces.
As 2013 draws to a close, our staff would like to thank each of you for allowing us the opportunity to serve you in your e-life.
eLifespaces greets 2014 with excitement and high expectations and we hope that your new year will be bright and prosperous.
Time to think safety! Holidays are a time for family, friends and celebration.
We engage in numerous cooking, home decorating, and entertaining activities (and an increased risk of fire).
Here are some safety tips from NFPA: In general…
For more safety tips, visit the National Fire Protection Association’s web site (http://www.nfpa.org/safety-information).
Yes – this upcoming Sunday (November 3, 2013 02:00AM) necessitates time change by turning our clocks back one hour. But more importantly, this event reminds us to change ALL the batteries in our smoke detectors throughout our homes and workplaces! The NBFAA (National Burglar & Fire Alarm Association) recommends that thorough alarm system inspections be done on a regular basis.
A significant increase in service provider failures (Comcast, DirecTV, iTunes, and others) has caused us to re-evaluate how we manage service call as a result of these companies’ product or service failures. The “classic service abyss” is the cable television company. When seeking help, if the on-hold wait time (listening to the “how much they care about you” infomercials) is not enough to discourage you, the language and cultural differences when you actually connect will catapult you over the edge.
Because of these challenges, more and more customers are asking that our company deal with the service providers. Of late, the call center’s service representatives are using more and more techno-speak, leaving most customers baffled in the mumbo-jumbo. In days of past, this was fairly simple because we had good working relationships with these companies whereby we were provided special call-in numbers to expedite service corrections. Unfortunately, corporate cost-cutting has eliminated these services so our technicians are faced with the same waiting and communication obstacles faced by all.
Service assistance in these matters is no clocking in at hours – yes multiple of hour! This represents a real challenge for us in two regards: 1) our company still faces the labor cost in acting on the customer’s behalf; and 2) the time deployed addressing the service short-comings of others represents lost income in providing our core-competency product and services. To make matters worse, there are times when customers become irritated with us because the invoice is higher than expected.
The lesson our company takes away from these experiences is to never ever again participate in Comcast, DirecTV, Apple, or other provider driven service problems. Unfortunately, the “transference” factor of the event sticks to us because it takes time to correct, which translates into costly service call invoices! If pressed, we will provide the service (for a fee) expressing our concerns and objections.
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