Yes, yes!!! I want the new iPhone… so logging onto the www.Apple.com web site, the process of “pre-ordering” the new iPhone 4.0 began at 8:00AM, sharp. Encountering my first series of questions: new service or replacing existing? answer – Replacing existing. Next, Apple must check eligibility for my AT&T account. Answering the three validation questions, the spiral wheel began a turning. Turning it did for minutes, which then turned into five, which turned into fifteen, at which point the program was left running in the background as my attention turned to the work load of the morning. Occasionally checking… spiral wheel still turning.
Noon. Finally gave up! Decided to engage in Apple’s live chat.
- Apple: Hi, my name is Gabriel R. Welcome to Apple! Good afternoon! How may I assist you today?
- Me: Went through questionnaire procedd to pre-order phone, Was kicked out. How may I pre-order new iPhone?
- Apple: We are currently experiencing very high traffic in the online store, and are working as quickly as possible to resolve the store issues.
- Me: OK but waisted entire morning. Are there alternative means to ordering?
- Apple: I am so sorry. I understand it’s very frustrating. And I do apologize for the inconvenience. We are working diligently as possible to resolve the issues.
- Apple: I recommend you contact sales at 1-800-MY-APPLE or try back at a later time.
- Me: 10-4
- <end of ‘live chat’>
Next course of action – calling 1-800-MY-APPLE. To my surprise, a recorded voice played the following response, “Thank you for calling Apple. Due to extreme volume we are unable to answer your call. Please call back later.”
Two options remain… go to Apple store or give up. Let you know tomorrow!
Tags: Apple, iPhone 4.0 Apple