Purchased only six months ago, our customer reports the HP8500 “All-in-One” printer is inoperable. Providing assistance to our customer in procuring a “return authorization” was met with a host of red tape. After several days of “finger pointing” between distribution and manufacturer, we got a hold of a customer service contact line and provided the data for our customer to contact HP support. Today, the customer sent me an email which read, “Finally – A$$ H@|& INDIA DUDE – is sending a new printer…”
“Finally – A$$ H@|& INDIA DUDE – is sending a new printer – will be delivered to your office by August 6th. Did trouble-shooting [joke!] over phone with me – tried to tell me that something I did (like constant paper jams, putting ink cartridges in wrong, etc.) caused it – told him we never even had a paper jam - he said if the same thing happens on the new one he sends that HP will assume that it is us, not the printer. I told him it was more than likely a defect in the product – he said this printer has worked for years… – i said – “you mean to tell me that there have never been any ‘carriage jam’ problems with this printer?” Blah, Blah, Blah… Bottom line – he is sending me a new printer – let me know as soon as it comes in – we’ll have to send the old one back within 3 days of receipt – a return postage for FedEx will be on the side of the box. Thanks for your help.”
HP left quite an impression with our customer.
Tags: Jeer Ratings
Was it the price, features or brand loyalty that led to the HP?
Reason I ask is that I’ve had Cannon printers and the few times I did have an issue over the many years I’ve used them they were quick and easy to deal with. So, in my case its brand loyalty over price that drives my buying decision with respect to printers/all in ones.
Was passed down an HP printer from parents when I went off to college. Biggest piece of crap. It became the brunt of many stress relief activities during the first semester